Refund policy

30-Day Return Window

You may request a return within 30 days of receiving your item.

To be eligible for a return, the item must be:

  • Unused and in original condition

  • With tags attached

  • In the original packaging

  • With proof of purchase

How to Start a Return

To begin the return process, contact our support team at:

📩 support@vecchioofficial.com

Once your request is approved, we will provide:

  • The authorized return instructions

  • The return address (based on your region)

  • A return shipping label if required

Please note:

Return packages sent without authorization will not be accepted.

Return Address

For security and logistics reasons, the return address is not displayed publicly.

It will be provided by our team after reviewing your case.

This ensures your package is sent to the correct authorized return center.

Damaged, Incorrect, or Missing Items

If your item arrives damaged, defective, or incorrect:

  • You are eligible for a free replacement or full refund.

  • Claims must be submitted within 30 days of delivery.

  • Photo or video evidence is required.

Order Not Received

If your package shows no tracking movement or is excessively delayed, we will follow our supplier’s official policies:

  • 60 days after shipping (global orders)

  • 45 days for U.S. orders

  • If tracking is expired or stuck, we will resend the item or refund you.

Orders marked delivered by the carrier are not eligible unless a non-delivery certification is provided.

Exchanges

Exchanges are processed by returning the original item and placing a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped into the EU, you may cancel or return it within 14 days for any reason, provided the item is unused and in its original packaging.

Refunds

Once your return is received and approved:

  • A refund will be issued to your original payment method

  • Processing time: 5–10 business days

  • Bank or card processing delays may occur

If more than 15 business days pass after approval, please contact us at support@vecchioofficial.com.

Non-Returnable Items

We cannot accept returns for:

  • Sale items

  • Gift cards

  • Perishable or hygiene-sensitive items

  • Personalized/custom items

  • Items returned without authorization