FAQs

1. Where do you ship?

We currently ship to most countries worldwide. If your location is available at checkout, we can ship to you.

2. How long is the delivery time?

Delivery times vary depending on your location:

• Europe: 7–15 business days

• USA/Canada: 7–12 business days

• Rest of the world: 10–20 business days

You will receive tracking information as soon as your order is processed.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link. You can track your order at any time.

4. My tracking shows no updates. Is that normal?

Yes. Tracking may take a few days to update when the package is moving between international logistics centers. If your tracking hasn’t updated for more than 7 days, contact us and we will assist you.

5. What if my order arrives damaged?

If your product arrives damaged, please contact us within 30 days of delivery with photos or video.

We will provide a replacement or refund according to our policy.

6. What if I receive the wrong item or something is missing?

If you receive an incorrect or incomplete order, contact us with proof (photo or video), and we will arrange a replacement or refund.

7. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped.

If the order is already in transit, it cannot be cancelled.

8. Do you offer refunds?

Yes — refunds are available when the issue falls under our refund policy (damaged, defective, incorrect, or undelivered items).

Refund requests must be submitted within 90 days of the order date.

9. I entered the wrong address. Can I change it?

If your order has not been processed yet, we can update the address.

If the order has been shipped, we unfortunately cannot modify it.

Please double-check your information before confirming your order.

10. How can I contact support?

You can reach us anytime at:

 support@vecchioofficial.com

Our team will respond as soon as possible.